Operations Manager - Small Hotel

In this intimate boutique hotel, attention to detail and the ultimate guest experience are central. The hotel offers a selection of luxurious rooms, an inviting breakfast area, an atmospheric bar, and a relaxing spa, all set in a unique decor. Guests are welcomed here in a personal manner and can expect excellent service throughout their stay.

As operations manager, you are the driving force behind the daily operations of the hotel. You are responsible for optimal organization and collaboration between all departments, supported by an experienced team at the overarching level: cluster GM, HR manager, reservations & revenue manager, housekeeping manager and event manager.

Your tasks include:

• guest contact & service: you are the face of the hotel and build relationships with regular guests, quickly and efficiently resolving questions and complaints
• front office: you ensure smooth operations and conduct daily checks; when necessary, you step in
• F&B: you ensure quality and hygiene, monitor inventory and orders, and coordinate the M&E
• housekeeping & maintenance: you perform regular checks, communicate with housekeeping, and schedule maintenance
• management: you lead a motivated team of about 10 employees
• hr: you ensure a watertight schedule and prepare the payroll administration
• finances: you import invoices and closely monitor the P&L meetings and KPIs
• flexibility: you are accessible and always ready to solve last-minute issues; if necessary, you step in
• projects: you monitor planned interior renovations and actively promote them via social media

An experienced and hands-on professional with a passion for high-level hospitality and a keen eye for detail. You possess excellent communication skills and have experience in a leadership role within the hotel industry. You are proactive, responsible, entrepreneurial, resilient under stress, and able to switch quickly in a dynamic environment.

Other profile requirements include:

• bachelor's degree in hotel management or equivalent through experience
• excellent knowledge of Dutch and English; French is a plus
• familiarity with a smaller staff and hotel structure

You can count on an attractive salary, supplemented with extralegal benefits. Additionally, you will join a nice small team and have the opportunity to work in a unique design environment.

If you are ready for this challenging position and want to contribute to an unforgettable guest experience, we would love to receive your application!