Regional Team Manager

This leading company operates as a hospitality service provider. Primarily, the focus is on supplying top-notch receptionists to prestigious clients such as law firms, IT companies, and banks. The service is known for its professionalism and offers both ad-hoc solutions as well as long-term collaborations. The company operates throughout Flanders and Brussels and is part of a large-scale and stable multinational.

Team Management & HR

• Leading, motivating, training and evaluating the team (40 employees)
• Ensuring a proper welcome and start-up day for new team members
• Increasing retention management and commitment within the team
• Close collaboration with recruitment and planning

Relationship Management & Quality

• Ensuring the continuity and quality of services for clients
• Regularly visiting various clients
• Maintaining strong customer relationships, being the point of contact and listening to the clients' needs
• Reporting feedback, daily follow-up on operational processes, and making adjustments as needed
• Conducting inspections, ensuring that quality and service are consistently on point - with hospitality as a core value
• Reporting to the COO

You are a dynamic people manager with a commercial mindset and hospitality in your DNA.

• minimum 3 years of leadership experience
• fluent in French, and English, Dutch is a plus
• people person: positive leadership and motivation
• firm & confident: conducting difficult conversations with employees
• independent: managing your schedule and setting priorities
• goal-oriented, proactive, and results-driven
• able to respond ad hoc, handling a dynamic environment
• have a driving license and enjoy being on the road

You will be part of a dynamic team, where the collaboration is focused on a long-term and enjoyable relationship. A good training and guidance will be provided to prepare you for this job. In addition, the following package is offered:

• competitive salary package supplemented with a fixed expense reimbursement
• holiday pay, year-end bonus, sector bonus, and eco vouchers
• nice electric company car, with charging card and possible installation of a charging station at home
• also the possibility of bike leasing
• laptop, smartphone, and mobile subscription
• 12 ADV days (based on full-time contract)
• group insurance and hospitalization insurance (also for family members)
• you mainly work within the office hours from Monday to Friday